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Returns Policy – Insplendor

If you are not completely satisfied with your purchase then simply return it to us. You have two weeks (from receipt of your order) to notify us about your return request. Your right to withdraw your order will be accepted without any penalty, except for the return shipping cost.

To exercise the right to cancel, you must contact our customer service who will outline the procedure to you.

• By email [email protected]
• By phone: + 46 42 14 24 24 from Monday to Friday 9:am-7:pm.

If you wish to return products, please note:

• It is important that the frames are not opened
• Make sure your returns are securely packaged so they don’t get damaged in transit
• Please remember to get a proof of transport receipt and don’t lose the tracking number of your return, in case we need to track it
• You will be responsible for the cost of return

Follow the process below for returning your parcel to us

Please send the following information by email to [email protected]
• Order number
• Customer name
• E-mail address registered on the purchase
• Article numbers for the items you want to return

Send the return to the following address:

Insplendor
Svärdsgatan 12
252 69 Råå
Sweden