The information on the website is protected by market and intellectual property laws. This means that brands, pictures, photos, graphics, design, installation and other content on the website is protected and may not be copied without the written approval of Insplendor. Contact details and other information about Insplendor are shown on the website.
To shop at Insplendor (www.insplendor.se) you must be 18 years or older. Insplendor reserves the right not to proceed with an order for which incorrect personal details have been provided and/or if a person has a record of non-payment.
By shopping at Insplendor’s webshop, you undertake to comply with our terms and conditions in full.
3. PRICES AND PAYMENTS
The prices stated on the website always apply to orders placed on the website. The prices do not include payment- and shipping fees. These are given separately. 25% VAT is included in the product price for the EU countries. VAT is not included in non-EU countries.
4. PAYMENT OPTIONS
You may choose to pay by card payment or Paypal. We accept VISA, Mastercard and American Express. We need you payment at the time of your order. Unfortunately we can’t offer invoice payment method. Insplendor reserves the right to change the payment method if the one you have chosen does not work for some reason for the purchase.
5. OFFERS AND CAMPAIGNS
On some occasions, Insplendor may offer campaigns on its webpage. These favourable terms and prices apply for the duration of the campaign and for the specific products specified by Insplendor in connection with the campaign. We reserve the right to cancel our campaigns at any time. Offers on specific products on the webpage apply for a limited period and are subject to stock availability.
6. DELIVERIES AND TRANSPORT
Products that we have in stock will be delivered within the number of working days stated on our webpage. If the product has been sold out or other problems arise, the delivery shall be made at the latest 30 working days from the day that we confirmed the customer’s order in writing through the order confirmation. If the delivery takes more than 30 working days, and this is not due to you, the customer, you have the right to cancel the purchase. For more information about Insplendor’s deliveries and postage information, read here. We don’t take financial responsibility for any delays caused by transport companies.
In the unlikely event that you should receive a product that you have not ordered, please contact our customer services at [email protected] and we will help you return the product.
7. COLLECTING A PACKAGE
You must collect your package within the time given on the notification. The package shall normally be collected in person with a valid ID and order number. You will receive a notification with information on where and when to collect the package. The notification may be sent by email, letter and, if you have given your mobile number, also via text or telephone call. For packages that are not collected, Insplendor will charge 20 pounds (postage costs for the return and administrative costs).
8. RIGHT TO CANCEL, RETURNS AND COMPLAINTS
When buying products from Insplendor’s webshop, you have 14 days to cancel. This means that you have the right to cancel the purchase by contacting us at Insplendor within 14 days of the time you received the ordered product. If you would like to cancel the purchase, send a written message to us at [email protected]. The message shall contain your name, address, order number and the name of the product(s). Returns must be made according to Insplendor’s methods and instructions on our webpage, which can be found here. It is important that you do this before the end of the cancellation period of 14 days.
When exercising your right to cancel, you pay the return cost and are responsible for the condition of the product after you have received it and while it is being returned. The product must be sent well packaged, in good condition and in its original box or equivalent. If a product has been sealed, you may not break the seals if you want to exercise your right to cancel. Your right to cancel ceases when you break the seal.
Insplendor will refund the amount as soon as possible, though not later than 14 days from the date that Insplendor received your message about your cancellation. However, Insplendor may wait with the refund until we have received and approved the condition of the product. Payment will be made to you via the payment option you chose unless agreed otherwise or there are problems with such a refund.
9. RIGHT TO COMPLAIN
The right to complain covers products that are faulty. A customer who discovers a fault with an ordered product should contact Insplendor’s Customer Service as soon as possible. Read more about how to make a complaint here. Insplendor pays the return postage for approved complaints.
When a rejected product is approved by Insplendor, we will compensate you in accordance with the consumer protection legislation in force. We strive to do this within 14 days of receiving your complaint and product, but it can take longer depending on the type of product. Insplendor reserves the right to reject the complaint if the product turns out not to be faulty according to the consumer protection legislation in force. For complaints, Insplendor follows the guidelines of the National Board for Consumer Complaints (ARN).
10. FORCE MAJEURE
Events such as natural disasters, strikes, decisions by authorities, war, technical problems, faults in electricity/telecoms or data connections, non-deliveries from subcontractors, circumstances that lead to price increases and similar outside Insplendor’s control that cannot be foreseen are classed as force majeure. This means that Insplendor is free of its obligations to fulfil the agreement it has entered into. If the circumstances have continued for more than two months, you and Insplendor both have the right to cancel the purchase with immediate effect.
11. CHANGES IN TERMS AND CONDITIONS
Insplendor reserves the right to make changes to these terms and conditions. Changes to the terms and conditions will be published on our webpage. Changes we have made apply from the time you accept the terms and conditions (in connection with a new purchase or visit to the webpage). We recommend that you keep up to date with our webpage regularly and read any changes to the terms and conditions.
At Insplendor, we do of course hope that disputes never arise with you as a customer. Disputes will firstly be solved in agreement and after discussion with Insplendor’s Customer Service.
In the unlikely event that it is not resolved, help is available from the National Board for Consumer Complaints (ARN) or on the dispute-solving side help that is common within the whole of the EU at http://ec.europa.eu/consumers/odr/. The EU’s dispute resolution site has been created for people who shop on the Internet from a company located in one of the EU countries when they need help with a dispute. If you enter a complaint via this webpage, your case will automatically be forwarded to the appropriate national dispute resolution body. It will then contact us and try to resolve the dispute without involving the court. In the event of a dispute, Insplendor will comply with the decision from ARN or equivalent dispute settlement body.
14. GDPR (General Data Protection Regulation)
We save the following personal data about our customers:
Customers: First Name, Last Name, Company/Organization, Email, Personal code number/Org.nr, VAT Number, Address, Postal Code, City, Country, Phone.
Orders: IP address, Email, Personal code number/Org.nr, VAT number, Address, Company, First name, Last name, Address, Postal code, City, Phone number.
As a customer, you can request extract, modification or deletion of this information at any time.
16. COMPANY INFORMATION
This website is run by Insplendor and is owned by the Swedish company with registration number 556575-8017 (KARANT AB). Postal and street address: Svärdsgatan 12, 252 69 Råå, Sweden.